Club & Membership FAQ
When does my Snail Mail letter ship?
Your first letter ships within 72 hours of signing up. It’s the most recent kit we sent to the club, so you can jump right in. After that, a new letter ships to you every month. Your full prompt calendar also lands in your inbox on the 1st of each month, so you can start drawing on day one even if the mail is slow.
I just joined the Snail Mail Club. When do I get my first letter?
It ships within 72 hours of signing up, first class with a real stamp. Members tell us it usually arrives in 5–10 days, depending on how far you are from Pennsylvania (international: 2–4 weeks). After that, you’ll get one every month.
Can I track my letter?
Nope! Letters ship first class with a real stamp, just like a letter from a friend. That means no tracking number and no shipping notification. We’ll email you when the monthly batch goes out.
It’s been a while and my letter hasn’t shown up.
Check your membership level, only Snail Mail members get the prompt kit by mail. Then make sure we have your address, members that don't opt in on sign up and supply an address will not receive mail.
USPS can be slow, especially out West and around the holidays.
First letter? If it’s been 10 days, email help@drawordieclub.com and we’ll check your address and send another.
Monthly letter? It mails with the rest of the club and should arrive around the start of the month. Still nothing by the 10th? Email help@drawordieclub.com and we’ll check your address and send another.
Either way, your full prompt calendar arrives by email on the 1st of every month. We know you want the real thing in your hands, but this way you never miss a day if the post office is slow or loses your letter.
How do I update my address?
Log in and update it on your Billing page. Update it as soon as you move so your next letter finds you.
Do you ship internationally?
Yes! International letters can take 2–4 weeks, so hang tight.
What’s the difference between Snail Mail Club and Email Club?
Snail Mail Club ($12/mo) includes the printed monthly prompt calendar, a bonus item (print or other art goodie), an exclusive blank sketch card (ATC), a monthly sticker, daily email prompts and 10% off merch. Email Club ($6/mo) is daily email prompts plus 10% off merch, with no mail.
Can I cancel anytime?
Yes. You can cancel anytime from your Billing page, and you keep access until the end of your paid period.
I’m a beginner. Is this for me?
Absolutely. The club is about building a daily drawing habit, not making masterpieces. Members range from people picking up a pencil for the first time in years to working pros. Every prompt is open to however you want to take it: stick figures, doodles or fully finished pieces all count. No grades, no pressure, just show up and draw.
Can I give the club as a gift?
Yes! Memberships are tied to the email used at sign-up and the email can’t be changed later, so sign up with the recipient’s email address. Prefer a gift certificate? Email Ally@drawordieclub.com and we’ll set you up.
Can I switch tiers or pay annually?
Yes. Log in and go to your Billing page to switch between Snail Mail and Email Club or move to annual billing. Paying annually saves you 10%.
Is this an art club for kids?
Draw or Die is for all ages, though it wasn’t made with kids in mind. As long as you’re fine with a skeleton mascot, the occasional tattoo or horror theme, and a general punk-rock pirate-ship vibe, you’re good. Plenty of parents draw along with their kids. Our YouTube content might slip in a curse word now and then, so use your judgment as a parent. We think it’s fine.
Returns & FAQ
We want to make sure you love your order, and quality is guaranteed. If there is a print error or visible quality issue, we’ll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns unless statutory rights apply. For such returns, the customer is responsible for the direct cost of return shipping. Nothing on this page limits any non-waivable rights you may have under applicable consumer protection laws.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order for a short time after you place it, until it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. Statutory rights may also allow you to cancel or return your order.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your Billing page. Cancellation will take effect after your current membership subscription period ends and we do not generally provide refunds or cancellation for the current membership subscription period, unless statutory rights apply. If you joined through our iOS, Android or Roku app, your membership is billed by Apple, Google or Roku, so cancel it and ask for any refund through that app store.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please contact us with these details via our contact form.
Refunds Policies
Product Orders Refund Policy
Because products are made to your order, they are generally non-refundable except for those with verified quality issues or where statutory rights apply. Orders are non-refundable unless they meet these requirements and, for quality issues, you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Locked Messages Refund Policy
Locked messages are non-refundable unless statutory rights apply. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please reach out to us via our contact form. We’ll be happy to troubleshoot the problem and find a resolution for you.
EU, EEA, and UK Right of Withdrawal
EU, EEA, and UK consumers may have a statutory right to withdraw from orders of eligible physical goods within 14 days of delivery (or delivery of the last item, where an order is delivered separately), and from new memberships within 14 days of purchase, without giving a reason. Similar rights may apply to digital goods. Items made to your specifications or clearly personalized are excluded, and so are digital goods once you start downloading or accessing them, if you agreed to immediate access and acknowledged losing this right.
To withdraw, message us through our contact form and choose “Right of Withdrawal” where available (the “Withdraw from contract” button on your order page takes you there). Then return the items to the address we provide within 14 days, at your own cost.
We’ll refund the price and standard delivery cost within 14 days of withdrawal, but may wait for the items or proof of return and deduct any loss in value from handling beyond what you could do in a store.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we may also accept Klarna/Afterpay and local payment methods, if this shop offers them.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. If your order includes any international shipments, you’ll see either a pre-collected duty amount or a notice about potential import fees at checkout, depending on your location and the items ordered. You are responsible for any applicable import duties or fees, whether collected at checkout or upon delivery. For more information regarding your country’s customs policies, please contact your local customs office.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, which handles order-related inquiries and returns. Your purchase is governed by Fourthwall’s Merchandise Terms of Service and Merchandise Privacy Policy.